General Terms and Conditions

This document will not be filed (not accessible afterwards), it will be concluded only in electronic form, it is not considered a written contract, it is written in Hungarian, and it does not refer to a code of conduct. If you have any questions regarding the operation of the webshop, the ordering and delivery process, we are available at the contact details provided.

The scope of this Association on the Service Provider's website (https://www.leonpapucs.hu) and its subdomains. Jelen Ászf is continuously available from the following website: https://www.leonpapucs.hu/aszf-partner and can be downloaded and printed at any time from the following link: https://www.leonpapucs.hu/aszf-partner.pdf

 

Service provider details:

Name of the service provider: Leon Comfort Step Kereskedelmi és Szolgáltató Kft.

The registered office of the service provider (and also the place of complaint handling): 1041 Budapest, Deák Ferenc utca 20.

The service provider's contact information and regularly used email address for contacting users: leoncomfortstep@gmail.com, web.leoncomfortstep@gmail.com

Company registration number: 01-09-178846

Tax number: 24719551-2-41

Name of registering authority: Company Court of the Capital City Court

Telephone number: 06 70 605 6846, 06 70 605 6869

Language of the contract: Hungarian

Name, address, e-mail address of the hosting provider:

Tárhely.Eu Kft.

Phone: +36 1 789 2 789

FAX: +36 1 789 3 789

Email: support@tarhely.eu

Post office: 1538 Budapest, Pf.: 510.

Headquarters: 1097 Budapest, Könyves Kálmán körút 12-14.

 

Basic provisions:

Questions not regulated in these Regulations, as well as the interpretation of these Regulations, are governed by Hungarian law, in particular Act V of 2013 on the Civil Code ("Civil Code") and Act CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. (Elker. tv.) Act and 45/2014 on the detailed rules of contracts between the consumer and the business. (II. 26.) Govt. the relevant provisions of the decree. The mandatory provisions of the relevant legislation apply to the parties without special stipulations.

These Regulations are effective from March 8, 2019 and will remain in effect until revoked. The Service Provider is entitled to unilaterally amend the Regulations (circumstances giving rise to the amendment: change in shipping cost, change in legislation, business interest, company-related changes). The Service Provider publishes the amendments on the website 11 (eleven) days before their entry into force - during which time the User is entitled to withdraw from the contract or terminate it. By using the website, users accept that all regulations related to the use of the website automatically apply to them.

The service provider reserves all rights regarding the website, any part of it and the content appearing on it, as well as the distribution of the website. The downloading, electronic storage, processing and sale of the contents appearing on the website or any part thereof is prohibited without the written consent of the Service Provider.

Registration/Purchase

By purchasing/registering on the website, the user declares that he has read and accepts the terms of these Terms and Conditions and the Data Management Information published on the website, and consents to data management.

During the purchase/registration, the user is obliged to provide his own real data. In the case of false data provided during the purchase/registration or related to another person, the resulting electronic contract is void. The Service Provider excludes its responsibility if the User uses its services on behalf of another person, with the data of another person.

The Service Provider shall not be held responsible for delivery delays or other problems or errors that can be traced back to wrongly and/or inaccurately provided data by the User.

The Service Provider shall not be held liable for damages resulting from the User forgetting his or her password, or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider.

 

Range of products and services available for purchase

The displayed products can only be ordered online. The prices displayed for the products are in HUF, do NOT include the statutory VAT, and do not include the home delivery fee. No separate packaging costs will be charged.

In the webshop, the Service Provider displays the name and description of the product in detail, and displays photos of the products. The images displayed on the product data sheet may differ from the real ones and may be used as illustrations.

If a promotional price is introduced, the Service Provider will fully inform Users about the promotion and its exact duration.

If, despite all the care taken by the Service Provider, an incorrect price is displayed on the Web Store, especially with regard to the obviously incorrect, e.g. for a price of "0" HUF or "1" HUF, which is significantly different from the well-known, generally accepted or estimated price of the product, or which may appear due to a system error, then the Service Provider is not obliged to deliver the product at the wrong price, but can offer delivery at the correct price, knowing which the Customer may abandon his purchase intention. According to domestic jurisprudence, a deviation of at least 50% from the market value of the given product or service, whether positive or negative, is considered a significant deviation. However, we inform consumers that the law does not define the concept of conspicuous value disproportion (§ 6:98 of the Civil Code).

In the case of an incorrect price to the extent described in point 4.4, there is a striking disparity in value between the real and indicated price of the product, which even an average consumer needs to notice immediately. Based on Act V of 2013 on the Civil Code (Ptk.), the contract is created by the mutual and unanimous expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. there is no declaration expressing the will of the parties mutually and unanimously, in that case we cannot speak of a validly concluded contract from which rights and obligations arise. Based on this, an order confirmed at an incorrect/wrong price is considered a void contract.

 

Order process

After registration, the user logs into the webshop/or can start shopping without registration.

User selects the appropriate color and size, then places the selected product in the cart.

User sets the number of products to be purchased.

The user can view the contents of the basket at any time by clicking on the "basket" icon.

If you don't want to buy an additional product, check the quantity of the product you want to buy. You can delete the contents of the basket by clicking the "delete" icon or the empty basket button. To finalize the quantity, the User clicks on the "+,-" icon.

The user selects the delivery address and then the delivery/payment method, the types of which are as follows:

Payment methods:

 

Payment by cash on delivery: If the ordered product is delivered by courier service, it is possible for the User to pay the total amount of the order to the courier in cash when receiving the ordered product(s).

By bank transfer: The user must transfer the value of the ordered products to the bank account in the confirmation e-mail within 3 days. After the amount has been credited to the Service Provider's bank account, the User is entitled to receive the product(s) in the manner specified by him.

Shipping cost and information:

The Service Provider delivers the goods ordered and requested to be delivered to your home free of charge, using a delivery company, if the given order reaches the free delivery quantity published on the Website at all times. In the case of orders marked with delivery that does not reach the quantity that ensures free delivery, the customer bears the freight fee in such a way that the freight fee is indicated on the invoice.

The shipping cost is HUF 1,000 + VAT, FREE for orders of 12 pairs of shoes.

 

GLS courier service:

The buyer pays only a part of the total cost of the delivery with this amount, the additional costs (the remaining part of the delivery cost, the cost of cash on delivery, the cost of packaging) are covered by our company. The Service Provider is unable to undertake delivery at a specific time. The packages will be delivered by the GLS courier between 8 a.m. and 5 p.m. to the specified delivery address (please, in any case, enter an address where you can be reached at the specified time). The ordered goods are delivered by the GLS parcel delivery service. If the delivery person is unable to deliver the goods, he will leave a notification about the package. The notification also contains the phone number of the delivery person, and you can use this to arrange the next delivery date. IN ALL CASES, THE BUYER MAY PROVIDE A DELIVERY ADDRESS WHERE THE COURIER CAN REACH DURING WORKING HOURS OR HAND THE PRODUCT TO ANOTHER AUTHORIZED. IT IS NOT POSSIBLE TO GIVE TWO SHIPPING ADDRESSES WITHIN ONE ORDER, BECAUSE THE COURIER ALSO WORKS ACCORDING TO THE SCHEDULE AND REGIONAL DISTRIBUTION, SO IT IS IMPOSSIBLE TO CHANGE IT DURING THE SAME DAY. PLEASE COMPLY WITH THIS INFORMATION!

If there is an error or deficiency in the products or prices in the webshop, we reserve the right to make corrections. In such a case, we inform the customer of the new data immediately after the error is recognized or modified. After that, the user can confirm the order once more or withdraw from the contract.

The final amount to be paid includes all costs based on the summary of the order and the confirmation letter. The invoice is included in the package. The user is obliged to inspect the package in front of the courier upon delivery, and in case of possible damage to products or packaging, he is obliged to request a report, in case of damage, he is not obliged to accept the package. The Service Provider does not accept subsequent complaints without a protocol! Packages are delivered on working days between 8 a.m. and 5 p.m.

After entering the data, the User can send his order by clicking on the "submit order" button, but before doing so, he can check the entered data once more, send a comment with his order, or send us an e-mail of any other wishes related to the order.

With the order, the user acknowledges that he is obligated to pay.

Correction of data entry errors: Before closing the order process, the user can always go back to the previous phase, where he can correct the entered data. In detail: During the order, it is possible to view and modify the contents of the basket, if the basket does not contain the desired quantity, the User presses the "+,-" button. If the User wishes to delete the products in the basket, click on the "delete or empty the basket" button. During the order, the User always has the opportunity to correct/delete the entered data.

The user will receive a confirmation by e-mail after sending the order. If this confirmation is not received by the User within the expected deadline depending on the nature of the service, but no later than 48 hours after the User's order has been sent, the User shall be released from the obligation to make an offer or contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to him. The Service Provider excludes its responsibility for confirmation if the confirmation is not received in time because the User entered the wrong e-mail address during registration, or because the storage space belonging to his account is full, he is unable to receive messages.

The user acknowledges that the confirmation described in the previous point is only an automatic confirmation and does not create a contract. The contract is created when the Service Provider notifies the User in a new e-mail about the details of the order and its expected fulfillment after the automatic confirmation mentioned in the previous point.

 

Processing and fulfillment of orders

Orders are processed during business hours. It is also possible to place the order outside of the times marked as processing the order, if it is done after the end of working hours, it will be processed the following day. The service provider's customer service will always confirm electronically when it can fulfill your order.

The general delivery deadline is within 1-8 working days from the date of the contract (depending on stock availability, even within 1 day)! If you request the product for a specific day, please indicate it in the comments section of the order! After handing over the package to the GLS courier service, you can contact the courier service on the phone number provided in the confirmation e-mail about changing the delivery date.

Based on the sales contract, the Service Provider is obliged to transfer the ownership of the item, and the User is obliged to pay the purchase price and take delivery of the item.

If the seller is a business and the buyer is a consumer, and the seller undertakes to deliver the item to the buyer, the risk of damage passes to the buyer when the buyer or a third party designated by him takes possession of the item. The risk of damage is transferred to the buyer upon handing over to the carrier, if the carrier was commissioned by the buyer, provided that the carrier was not recommended by the seller.

If the seller is a business and the buyer is a consumer, unless otherwise agreed by the parties, the seller (according to these GTC: Service Provider) is obliged to make the item available to the buyer (User) without delay, but no later than thirty days after the conclusion of the contract.

In case of delay by the Service Provider, the User is entitled to set an additional deadline. If the seller does not perform within the additional deadline, the buyer is entitled to withdraw from the contract.

The User is entitled to withdraw from the contract without setting an additional deadline if

a) the Service Provider refused to perform the contract; or

b) according to the agreement of the parties or due to the recognizable purpose of the service, the contract should have been performed at the specified performance time - and not at any other time.

If the Service Provider does not fulfill its obligations under the contract because the product specified in the contract is not available, it is obliged to inform the User immediately and refund the amount paid by the User without delay.

 

Right of withdrawal

Directive 2011/83/EU of the European Parliament and the Council, as well as Regulation 45/2014 on the detailed rules of contracts between consumers and businesses. (II.26.) Govt. pursuant to the regulations of the Decree, the Consumer may withdraw from the contract or return the ordered product within 14 days of receiving the ordered product without giving reasons. In the absence of this information, the Consumer is entitled to exercise his right of withdrawal up to 1 year. If the Service Provider provides the information after the expiration of 14 days from the date of receipt of the product or the conclusion of the contract, but within 12 months, the deadline for withdrawal is 14 days from the date of communication of this information.

The Consumer can exercise his right of withdrawal with a clear statement to this effect, or pursuant to Art. 45/2014. (II.26.) Govt. by means of a declaration model specified in Annex 2 of the Decree.

The period open for exercising the right of withdrawal expires 14 days after the day on which the Consumer, or a third party indicated by him, other than the carrier, receives the product.

The consumer can also exercise his right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product.

The cost of returning the product must be borne by the consumer, the company did not undertake to bear this cost.

In the case of exercising the right of withdrawal, the Consumer will not be charged any costs other than the cost of returning the product.

The Consumer is not entitled to the right of withdrawal in the case of a non-pre-manufactured product that was produced based on the instructions or at the express request of the consumer, or in the case of a product that was clearly tailored to the consumer.

The consumer may also not exercise his right of withdrawal

in the case of a contract for the provision of services, after the completion of the service as a whole, if the company began the performance with the express, prior consent of the consumer, and the consumer acknowledged that he loses his right of termination after the completion of the service as a whole;

with regard to a product or service, the price or fee of which depends on the possible fluctuation of the money market, which cannot be influenced by the company, even during the deadline for exercising the right of withdrawal;

regarding a perishable product or a product that retains its quality for a short time;

with regard to a product with closed packaging that cannot be returned after being opened after handover for health protection or hygiene reasons;

with regard to a product which, due to its nature, is inseparably mixed with another product after delivery;

with regard to an alcoholic beverage, the actual value of which depends on market fluctuations in a manner beyond the company's control, and the price of which was agreed upon by the parties when concluding the sales contract, however, the performance of the contract only takes place after the thirtieth day from the conclusion of the contract;

in the case of a business contract in which the business visits the consumer at the express request of the consumer in order to carry out urgent repair or maintenance work;

with regard to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the consumer has opened the packaging after delivery;

with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;

in the case of contracts concluded at a public auction;

with the exception of housing services, in the case of a contract for the provision of accommodation, transport, car rental, catering or a service related to leisure activities, if a deadline or deadline for performance defined in the contract has been agreed;

with regard to digital data content provided on a non-physical data carrier, if the business has started performance with the express, prior consent of the consumer, and the consumer has simultaneously declared with this consent that he/she will lose his/her right of withdrawal after the start of performance.

Following the return of the product/or the receipt of the cancellation statement, the Service Provider will refund the amount paid to the Consumer, including the delivery fee, immediately, but no later than within 14 days of learning of the cancellation, in accordance with the above legislation.

During the refund, we use the same payment method as the payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method; due to the application of this refund method, the Consumer will not be charged any additional costs.

The consumer must return the goods without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal from the contract to the Service Provider or deliver them to the Service Provider's address.

In the case of written cancellation, the consumer must send the cancellation statement within 14 days.

The consumer complies with the deadline if he returns or hands over the product(s) before the end of the 14-day period. The return is deemed completed within the deadline if the consumer sends the product before the deadline.

The consumer bears only the direct cost of returning the product, unless the company has undertaken to bear this cost.

The Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider.

The Service Provider may withhold the refund until the goods(s) have been returned, or the Consumer has not provided proof that they have been returned: the earlier of the two dates shall be taken into account.

If the Consumer wishes to exercise his right of withdrawal, he can indicate this in writing (either using the attached data sheet), by telephone, or even in person at one of the Service Provider's contacts. In the case of a written notification by post, we take into account the time it was sent to the post, and in the case of a telephone notification, the time it was sent by telephone. In case of notification by post, the Service Provider accepts notification as registered mail or package. You can return the ordered product to the Consumer Service Provider by post or using a courier service.

The consumer is only responsible for depreciation resulting from use that exceeds the use necessary to determine the nature, properties and operation of the product.

45/2014 on the detailed rules of contracts between the consumer and the business. (II.26.) Govt. decree here is available.

Directive 2011/83/EU of the European Parliament and of the Council here is available.

The consumer can also contact the Service Provider with other complaints at the contact details provided in these Regulations.

The right of withdrawal applies only to Users who qualify as consumers according to the Civil Code.

The right of withdrawal does not belong to the company, i.e. a person who is involved in his profession, independent occupation or business activity.

 

The procedure for exercising the right of withdrawal:

If the Consumer wishes to use the right of withdrawal, he must indicate his intention to withdraw via the contact details of the Service Provider.

The consumer exercises his right of withdrawal within the deadline if he sends his withdrawal statement before the end of the 14th day from the receipt of the product. In case of cancellation in writing, it is enough to send the cancellation statement within 14 days. In the case of notification by post, the date of mailing is taken into account, in the case of notification via email or fax, the time of sending the email or fax is taken into account.

In case of cancellation, the Consumer is obliged to return the ordered product to the address of the Service Provider without delay, but no later than within 14 days from the date of communication of the cancellation statement. The deadline is considered met if you send the product before the 14-day deadline (so it does not have to arrive within 14 days). The customer bears the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal.

However, the Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider. The Consumer also exercises his right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product.

When buying and selling several products, if the individual products are delivered at different times, the customer can exercise the right of withdrawal within 14 days of receiving the last delivered product or product consisting of several items or pieces.

 

Warranty, warranty

Faulty performance

The obligee performs incorrectly if, at the time of performance, the service does not meet the quality requirements established in the contract or legislation. The obligee does not perform incorrectly if the right holder knew the error at the time of the conclusion of the contract, or should have known of the error at the time of the conclusion of the contract.

In a contract between a consumer and a business, the stipulation that deviates from the provisions of this chapter on accessory warranty and guarantee to the disadvantage of the consumer is null and void.

Multiple warranty rights are only available to Users who qualify as consumers according to the Civil Code.

User who is a business: a person who acts in the scope of his profession, independent occupation or business activity.

 

Accessories warranty

In what cases can the User exercise his accessory warranty right?

In the event of defective performance by the Service Provider, the User may assert a warranty claim against the Service Provider in accordance with the rules of the Civil Code.

What rights does the User have based on his accessory warranty claim?

The User may, at his/her choice, make use of the following accessory warranty claims: he/she may request repair or replacement, unless the fulfillment of the requirement chosen by the User is impossible or would entail disproportionate additional costs for the company compared to the fulfillment of another demand. If you did not or could not ask for the repair or replacement, you can request a proportional reduction of the compensation, or the user can repair the defect at the company's expense, or have it repaired by someone else, or - as a last resort - withdraw from the contract. You can switch from your chosen accessory warranty right to another one, but the cost of the switch is borne by the User, unless it was justified or the company gave a reason for it.

What is the time limit for the User to assert his accessory warranty claim?

The user (if he is considered a consumer) is obliged to report the error immediately after its discovery, but no later than within two months from the discovery of the error. At the same time, we would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year (1 year in the case of a business) limitation period from the date of execution of the contract.

Who can you enforce your accessory warranty claim against?

The User can enforce his accessories warranty claim against the Service Provider.

What other conditions are there for asserting your accessory warranty rights (if the User is considered a consumer)?

Within six months from the date of delivery, there is no other condition for validating the accessory warranty claim beyond the notification of the defect, if the User proves that the product or service was provided by the company operating the webshop. However, after six months have passed since the performance, the User is obliged to prove that the error recognized by the User was already present at the time of performance.

 

Product warranty

In what cases can the User exercise his product warranty right?

In the event of a defect in a movable object (product), the User may - at his or her choice - enforce a warranty claim for accessories or a product warranty.

What rights does the User have based on his product warranty claim?

As a product warranty claim, the User may only request the repair or replacement of the defective product.

In which case is the product considered defective?

The product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the properties described by the manufacturer.

In what time frame can the User enforce his product warranty claim?

The User may assert a product warranty claim within two years (1 year in the case of a business) from the date the product was placed on the market by the manufacturer. After this deadline, you will lose this right.

Against whom and under what other conditions can you enforce your product warranty claim?

You may only exercise your product warranty claim against the manufacturer or distributor of the movable item. The User must prove the defect of the product in the event of a product warranty claim.

In what cases is the manufacturer (distributor) exempt from product warranty obligations?

The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:

– the product was not manufactured or marketed as part of its business activities, or

- the defect was not recognizable according to the state of science and technology at the time of placing it on the market or

- the defect of the product results from the application of legislation or mandatory official regulations.

It is sufficient for the manufacturer (distributor) to prove one reason for exemption.

Please note that due to the same defect, you cannot assert an accessory warranty claim and a product warranty claim at the same time, in parallel with each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.

The service provider is not liable for damages caused by faulty or negligent handling after the risk of damage has passed, excessive use, impacts other than those specified, or other improper use of the products.

 

The procedure in the event of a warranty claim (in the case of users who qualify as consumers)

In a contract between a consumer and a business, the agreement of the parties may not deviate from the provisions of the regulation to the disadvantage of the consumer.

It is the consumer's duty to prove the conclusion of the contract (with an invoice or even just a receipt).

The costs related to the fulfillment of the warranty obligation are borne by the Service Provider (§ 6:166 of the Civil Code).

The Service Provider is obliged to take a record of the consumer's reported warranty or guarantee claim.

A copy of the protocol must be made available to the consumer immediately and in a verifiable manner.

If the Service Provider is unable to make a statement on the fulfillment of the consumer's warranty or guarantee claim when it is reported, it is obliged to notify the consumer of its position - in the case of rejection of the claim, the reason for the rejection and the possibility of turning to the conciliation body - within five working days, in a verifiable manner.

The Service Provider is obliged to keep the protocol for three years from the date of its recording and to present it at the request of the inspection authority.

The Service Provider must endeavor to carry out the repair or replacement within fifteen days at most.

 

Miscellaneous Provisions

The service provider is entitled to use a contributor to fulfill its obligations. You are fully responsible for its illegal behavior, as if you had committed the illegal behavior yourself.

If any part of these Regulations becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts will not be affected.

If the Service Provider does not exercise its right under the Regulations, the failure to exercise the right cannot be considered a waiver of that right. A waiver of any right is only valid if expressly stated in writing. The fact that the Service Provider does not strictly adhere to an essential condition or stipulation of the Regulations on one occasion does not mean that it renounces to insist on strict compliance with the given condition or stipulation in the future.

The Service Provider and the User try to settle their disputes amicably.

The parties confirm that the Service Provider's webshop operates in Hungary and that its maintenance is also carried out here. Since the site can also be visited from other countries, users expressly acknowledge that Hungarian law is the governing law in the relationship between the user and the Service Provider. If the user is a consumer, Pp. Based on Section 26 (1), the court of the defendant's (consumer's) domestic residence has exclusive jurisdiction in disputes arising from this contract against the consumer.

The service provider does not apply different general access conditions for access to the products in the webshop for reasons related to the User's nationality, place of residence or place of establishment.

With respect to the payment methods it accepts, the Service Provider does not apply different conditions to the payment operation for reasons related to the User's nationality, place of residence or place of establishment, the place of account management of the payment account, the place of establishment of the payment service provider or the place of issue of the cash-substitute payment instrument within the EU.

The service provider complies with the EUROPEAN PARLIAMENT AND THE COUNCIL (EU) on action against unjustified territorial content restrictions and other forms of discrimination on the basis of the customer's nationality, place of residence or place of establishment within the internal market, as well as on the amendment of Regulation 2006/2004/EC and (EU) 2017/2394, as well as Directive 2009/22/EC 2018/302 REGULATION.

 

Procedure for handling complaints (for users considered as consumers)

The aim of our store is to fulfill all orders in good quality, with the complete satisfaction of the customer. If the User has any complaints about the contract or its performance, he can communicate his complaint to the above telephone number, e-mail address, or by letter.

The service provider examines the verbal complaint immediately and remedies it as necessary. If the customer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Service Provider will immediately record the complaint and its position on it, and hand over a copy of it to the customer.

The Service will respond to the written complaint in writing within 30 days. He gives reasons for his position rejecting the complaint. The record of the complaint and a copy of the response will be kept by the Service Provider for five years and presented to the inspection authorities upon their request.

We would like to inform you that if your complaint is rejected, you can initiate the procedure of an official or conciliation body with your complaint, as follows:

The Consumer can file a complaint with the consumer protection authority:

 

387/2016 on the appointment of the consumer protection authority. (XII. 2.) Govt. according to the decree, in matters of public administrative authority, the district office or the district office of the county seat acts in the first instance, and the Pest County Government Office acts in the second instance with national competence. Contact details of the district offices: http://jarasinfo.gov.hu

In the event of a complaint, the Consumer has the opportunity to contact a conciliation body, whose contact information can be found here:

Bács-Kiskun County Conciliation Board

Address: 6000 Kecskemét, Árpád krt. 4.

Telephone number: (76) 501-525, (76) 501-500

Fax number: (76) 501-538

Name: Mátyus Mariann

E-mail address: bkmkik@mail.datanet.hu;

 

Baranya County Conciliation Board

Address: 7625 Pécs, 36 Majorossy Street.

Mailing address: 7602 Pécs, Pf. 109.

Telephone number: (72) 507-154

Fax number: (72) 507-152

Name: Dr. József Bodnár

E-mail address: bekelteto@pbkik.hu;

 

Békés County Conciliation Board

Address: 5601 Békéscsaba, Penza ltp. 5.

Telephone number: (66) 324-976, 446-354, 451-775

Fax number: (66) 324-976

Name: Dr. László Bagdi

E-mail address: bmkik@bmkik.hu;

 

Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli u. 1.

Telephone number: (46) 501-091, 501-870

Fax number: (46) 501-099

Name: Dr. Peter Tulip

E-mail address: kalna.zsuzsa@bokik.hu;

 

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99.

Telephone number: (1) 488-2131

Fax number: (1) 488-2186

Name: Dr. György Baranovszky

E-mail address: bekelteto.testulet@bkik.hu;

 

Csongrád County Conciliation Board

Address: 6721 Szeged, Párizsi krt. 8-12.

Telephone number: (62) 554-250/118 ext

Fax number: (62) 426-149

Name: László Dékány, Zoltán Jerney

E-mail address: bekelteto.testulet@csmkik.hu;

 

Fejér County Conciliation Board

Address: 8000 Székesfehérvár, Hosszúsétátér 4-6.

Telephone number: (22) 510-310

Fax number: (22) 510-312

Name: László Kirst

E-mail address: fmkik@fmkik.hu;

 

Győr-Moson-Sopron County Conciliation Board

Address: Szent István út 10/a, 9021 Győr.

Telephone number: (96) 520-202; 520-217

Fax number: (96) 520-218

Name: László Horváth

E-mail address: bekeltetotestulet@gymskik.hu;

 

Hajdú-Bihar County Conciliation Board

Address: 4025 Debrecen, Petőfi tér 10.

Telephone number: (52) 500-749

Fax number: (52) 500-720

Name: Dr. Psal dawn

E-mail address: info@hbkik.hu;

 

Heves County Conciliation Board

Address: Faiskola út 15, 3300 Eger.

Mailing address: 3301 Eger, Pf. 440.

Telephone number: (36) 416-660/105 ext

Fax number: (36) 323-615

Name: Pintérné Dobó Tünde

E-mail address: tunde@hkik.hu;

 

Jász-Nagykun-Szolnok County Conciliation Board

Address: 5000 Szolnok, Verseghy park 8.

Telephone number: (56) 510-610

Fax number: (56) 370-005

Name: Dr. Dr. Judit Lajkón

E-mail address: kamara@jnszmkik.hu;

 

Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Fő tér 36.

Telephone number: (34) 513-010

Fax number: (34) 316-259

Name: Dr. György Rozsnyói

E-mail address: kemkik@kemkik.hu;

 

Nógrád County Conciliation Board

Address: Alkotmány út 9/a, 3100 Salgótarján

Phone number: (32) 520-860

Fax number: (32) 520-862

Name: Dr. Erik Pongó

E-mail address: nkik@nkik.hu;

 

Pest County Conciliation Board

Address: 1119 Budapest, Etele út 59-61. 2nd em. 240.

Telephone number: (1)-269-0703

Fax number: (1)-269-0703

Name: Dr. Károly Csanádi

E-mail address: pmbekelteto@pmkik.hu

Website address: www.panaszrendezes.hu

 

Somogy County Conciliation Board

Address: Anna utca 6, 7400 Kaposvár.

Telephone number: (82) 501-000

Fax number: (82) 501-046

Name: Dr. Ferenc Novák

E-mail address: skik@skik.hu;

 

Szabolcs-Szatmár-Bereg County Conciliation Board

Address: 4400 Nyíregyháza, 2 Széchenyi Street.

Telephone number: (42) 311-544, (42) 420-180

Fax number: (42) 311-750

Name: Mrs. Katalin Balmaz

E-mail address: bekelteto@szabkam.hu;

 

Tolna County Conciliation Board

Address: 23-25 ​​Arany J. u. 7100 Szekszárd.

Telephone number: (74) 411-661

Fax number: (74) 411-456

Name: Tibor Mátyás

E-mail address: kamara@tmkik.hu;

 

Vas County Conciliation Board

Address: Honvéd tér 2, 9700 Szombathely.

Telephone number: (94) 312-356

Fax number: (94) 316-936

Name: Dr. Followed by Zoltán

E-mail address: pergel.bea@vmkik.hu

 

Veszprém County Conciliation Board

Address: 8200 Veszprém, Budapest u.

Telephone number: (88) 429-008

Fax number: (88) 412-150

Name: Dr. László Óvári

E-mail address: vkik@veszpremikamara.hu

 

Zala County Conciliation Board

Address: 8900 Zalaegerszeg, Petőfi utca 24.

Telephone number: (92) 550-513

Fax number: (92) 550-525

Name: Dr. Csaba Koczka

E-mail address: zmbekelteto@zmkik.hu

The conciliation board is responsible for settling consumer disputes outside of court proceedings. The task of the conciliation body is to attempt to reach an agreement between the parties in order to settle the consumer dispute, and in the event of this being unsuccessful, it makes a decision on the matter in order to ensure simple, fast, efficient and cost-saving enforcement of consumer rights. At the request of the consumer or the Service Provider, the conciliation board provides advice on the rights and obligations of the consumer.

In the event of a cross-border consumer dispute related to an online sales or online service contract, the procedure is solely the responsibility of the conciliation body operating under the Budapest Chamber of Commerce and Industry.

In the event of a complaint, the Consumer can use the EU online dispute resolution platform. Using the platform requires a simple registration in the European Commission system, by clicking here. After that, after logging in, the consumer can submit a complaint via the online website, which has the following address: http://ec.europa.eu/odr

The service provider has an obligation to cooperate in the conciliation board procedure. As part of this, you must send your response to the conciliation board and ensure the participation of the person authorized to establish a settlement at the hearing. If the company's seat or location is not registered in the county of the chamber that operates the territorially competent conciliation body, the company's obligation to cooperate extends to offering the possibility of concluding a written agreement that meets the consumer's needs.

If the consumer does not turn to a conciliation body, or if the procedure does not lead to a result, the consumer has the opportunity to go to court in order to settle the legal dispute. The lawsuit must be initiated with a statement of claim, in which the following information must be stated:

the trial court;

the name, place of residence and legal position of the parties and the representatives of the parties;

the right to be asserted, with the presentation of the facts on which it is based and their evidence;

the data from which the jurisdiction and competence of the court can be established;

a definite request for the court's decision.

The document or a copy of the document whose content is referred to as evidence must be attached to the statement of claim.

 

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